Refund policy
You pay for leads you can use. If a lead is wrong we give the credit back, and an unused pack can be refunded within 14 days.
Last updated 2 November 2026. Also see our terms, privacy policy and refund policy.
Wrong leads: credit back
If a lead you bought has a phone number that is disconnected or belongs to someone else, or the business has closed for good, tell us within 30 days of the order. Send the order number and the Nositeo ID of each lead to support@nositeo.tech. We check them and return one credit per wrong lead to your balance, usually within two working days.
Unused credits: money back within 14 days
If you have not spent any credits from a pack, you can ask for a refund of that pack within 14 days of buying it. Crypto payments are refunded in USDT (or the coin you paid with) for the US dollar amount you paid, minus the network fee, to a wallet address you give us. Card payments, once available, go back to the card.
What is not refunded
- Credits already spent on leads, apart from wrong leads as described above.
- Packs bought more than 14 days ago.
- Credits left on an account closed for breaking our terms.
Credits never expire, so you can keep them for later instead of asking for a refund.
How to ask
Email support@nositeo.tech from the address on your account with your order or receipt number. We answer within two working days.